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Computer learning Best practices and industry standards are emerging from the lessons learned during the pandemic. (Image: Shutterstock)

A new study takes an in-depth look at employee relations in 2020, outlining the many challenges that emerged in the field during the pandemic. The annual Employee Relations Benchmark Study, by HR Acuity, is based on research from more than 125 organizations, representing approximately 4.5 million employees globally and 2.3 million employees in the United States.

“The year 2020 was like no other for employee relations practitioners,” the study said, noting that employee relations at companies were suddenly more important than ever, as workers coped with time off, remote work, changes in benefits, and the complexities of racial justice and other equity issues. However, lack of resources and increased caseloads made the job more difficult.

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