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Now that consumers have gotten a taste for its potential, innovators and investors are working hard to invest in new solutions to define the model of health care delivery going forward.

After skyrocketing into the spotlight during the pandemic, virtual health care’s popularity appears to be waning. Several reports over the past several months have pointed to a decline in use as Americans return to the in-office setting–at least for some medical services.

In its most recent report, McKinsey & Company offers a glimpse of the rise and all of telehealth use over the past year, as well as what to expect going forward. While usage has dropped, it still remains significantly higher than pre-pandemic levels and will continue to make up a significant portion of health care delivery going forward.

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Emily Payne

Emily Payne is managing editor at BenefitsPRO. A Wisconsin native, she spent the past eight years writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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