Customer satisfaction concept By understanding the needs of plan members, employers can leverage the flexibility of a self-funded health plan to customize the plan.

As of mid-May, more than 32 million people have been affected by the COVID-19 virus, burdening the already strained U.S. health care system. While the health care system has been in dire need of reform for nearly a decade, the past year shined a harsh light on where health care struggles to support people and providers.

Rising medical costs stemming from the pandemic present a critical challenge for employers and their health plan members. Patients’ individual needs — especially those with long-haul COVID-19 symptoms — can amount to a significant expense. And without easily accessible information on how to find affordable care, many people let potential health problems persist because they’re unsure about where to find the right care.

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