Virtual Team Nearly half of brokers said they mostly conducted business remotely in 2020 because clients have moved to a more flexible work structure that includes working remotely. (Image: Shutterstock)

The upcoming open enrollment season will be another challenging one, a new report says. The report by Ease, an HR and benefits software company, finds that 90% of brokerage firms say their clients will want more insurance options this year, and 76% of agencies have changed the way they do business due to the pandemic.

The report is based on a survey of 568 insurance brokers. It said that the pandemic forced the industry to reexamine how employee benefits are offered and noted that labor shortages have put even more pressure on employers to meet the expectations of employees.

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