While telehealth use has dramatically leveled off since the height of the pandemic, health systems have significantly increased their capabilities to deliver virtual care. (Photo: Shutterstock)

Hospitals and health systems are seeing a bounce back in patient volume in 2021, though the numbers are still lower than they were pre-pandemic. A new survey from Kaufman Hall explored how health providers are adapting to the new landscape of health care delivery, as the health industry deals with changes brought on by COVID-19.

The study noted that after an initial scramble to integrate new systems such as virtual care, many systems have seen in-person volumes slowly return to something close to normal, and have less impetus for innovation.

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