Emergency room sign In a system riddled with puzzling terminology, confusing rules and regulations and opaque processes, people are defaulting to the ER for its accessibility. (Photo: Shutterstock)

Low health care literacy and rising complexity are costing the U.S. health care industry $10 billion a year in administrative costs.

“Reversing this trend is not solely an issue of providing the right financial incentives or educating people on care access and options,” according to a new report from Accenture. “Larger systemic issues are responsible. Tackling these issues — and saving billions in unnecessary medical costs — means introducing simplicity into the system with structural changes that make the right choice the easy choice for people.”

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