Zoom meeting on laptop Zoom or any other means of video communication will go a long way toward facilitating the benefit counseling experience. (Photo: Shutterstock)

The pandemic accelerated the adoption of virtual solutions that were already known but not yet widely used. This past year, virtual enrollment capabilities went from a luxury to a necessity as millions of workers sought out virtual substitutes for what was typically in-person interaction. Whether for business or personal, solutions for virtual interactions have become widespread and are here to stay.

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