Zoom meeting on laptop Zoom or any other means of video communication will go a long way toward facilitating the benefit counseling experience. (Photo: Shutterstock)

The pandemic accelerated the adoption of virtual solutions that were already known but not yet widely used. This past year, virtual enrollment capabilities went from a luxury to a necessity as millions of workers sought out virtual substitutes for what was typically in-person interaction. Whether for business or personal, solutions for virtual interactions have become widespread and are here to stay.

Benefits enrollment is a stressful time filled with questions and troubleshooting for both employees and HR alike. But we cannot revert to past solutions, so how do we embrace virtual enrollment and make it work well for each unique workforce?

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