person's hand holding light with a network coming off it Technology was the most important factor that would influence the recommendation of a product, if price and coverage options were the same between carriers. (Photo: Shutterstock)

At a time of upheaval and change in the benefits world, brokers are reporting that their top pain points are centered around technology, a new survey has found.

The Workplace Benefit Broker Survey, conducted by Wellfleet Workplace and EIS, noted that the volatility in the labor market is causing employers to put a new emphasis on benefits, and brokers have an opportunity to expand their ability to support clients. The new report surveyed brokers, producers, and agents who worked with nonmedical and supplemental products, asking what issues they were experiencing and what issues their clients reported.

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