“We think health care is moving toward the individual, but to do that, plans are evolving toward digital businesses, both on the front end with members and providers and on the back end,” says Steve Krupa.

The future of health plans can be summed up in a single word – digitization.

“When I talk with my colleagues who are in digital practice in financial services or retail and they look at what we are doing in health care, they are like, `Wow, you guys are 10 to 15 years behind,’” said Marcia Macphearson, partner of health and life science for Oliver Wyman. Macphearson shared her insights on December 8 during the virtual roundtable “The Health Plan of the Future: What Insurers and Member Can Expect in 2022.” Steve Krupa, CEO of HealthEdge, agreed that the industry has some catching up to do.

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