In addition to touting how automation can make employees more productive, it's critical HR teams stress that software robots do not replace employees.

Many organizations adopted automation technologies like robotic process automation (RPA) in the past year to drive productivity in newly remote and increasingly digital work environments. It's becoming commonplace for people to work side-by-side with virtual software assistants—sharing work, handing it off, and taking it back many times a day—and these tools' value is only increasing as new professional opportunities and challenges inevitably arise. For instance, with labor shortages expected to continue for the foreseeable future, automation can help organizations mitigate the impacts of the current worker shortage by helping them get more work done faster.

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