In 2020, the health care industry saw an overall 11% decrease in medical transaction volume, and a 3% decrease in dental administrative volume.
A new report finds that the COVID-19 pandemic had a significant impact on administrative spending in 2020. Although administrative transactions were reduced as in-person visits were cut back during the first months of the pandemic, health care spending for administration actually increased, the study found, because of complexity and upheaval during the pandemic.
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