In 2020, the health care industry saw an overall 11% decrease in medical transaction volume, and a 3% decrease in dental administrative volume.

A new report finds that the COVID-19 pandemic had a significant impact on administrative spending in 2020. Although administrative transactions were reduced as in-person visits were cut back during the first months of the pandemic, health care spending for administration actually increased, the study found, because of complexity and upheaval during the pandemic.

One bottom-line conclusion of the study was that although electronic transactions were trending up in 2020, the health care industry could save an additional $20 billion on certain administrative functions by transitioning to fully electronic transactions.

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