Overall satisfaction with virtual health care remains high, but that there is a waning enthusiasm which suggest that consumers have some mixed feelings.

The growing interest in virtual care has been a hot topic since the early days of the COVID-19 pandemic, when many more consumers received health care via telemedicine. However, with some exceptions, many areas of care have switched back to in-person appointments. A new study from Evernorth looks at how virtual and in-person care co-exists currently. The report examines the results of a 2021 survey that involved more than 3,000 consumers, 575 HR decision-makers, and 58 health plan leaders.

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