Again, an experienced self-service partner will know what's worked for other HR teams in the past and can offer solutions including:

Detailed implementation timelines
Clear roles and responsibilities
Common implementation roadblocks and how to avoid them
Data-driven analytics

Sign #3: You want stronger benefits communication

We all know the importance of solid communication regarding anything related to employee compensation and benefits. This is another area where self-service can more effectively meet your needs. You simply cannot be everywhere all the time. But your online tools can. Plus, they can provide:

Multiple, modern touchpoints (e.g., email, text, video, etc.)
Consistent messaging that's tailored or segmented content for different audiences
Languages other than English
Content (both emotional and rational) that helps employees make decisions

Sign #4: You're struggling to meet employees where they are

A self-service solution can help you accommodate employees in various life stages – like new hires or employees with qualifying life events. Your self-service partner can:

Provide custom educational videos for all benefit offerings
Supply an easy-to-use decision support tool for health and voluntary benefits
Provide a path to speak to a live person for technology or enrollment support if employees need it

Sign #5: Data is a challenge

Eliminate the headaches associated with having to manage discrepancies. The right self-service enrollment partner will conduct daily automated audits to remove much of this burden from you and use a file feed or an API, to flawlessly connect your carriers, payroll, and human capital management systems. This gives you access to critical decision-making data because:

Your system will communicate directly with theirs, and you'll have an automated data flow
You'll have everything in one system and won't need to make entries into multiple systems that don't talk to each other

Sign #6: You're worried about costs

You can enjoy a modern enrollment experience at no additional cost to your company. (We're talking a modern self-service enrollment approach with a path to speak to a live person if needed.)

Instant Insights /

6 signs you should consider a self-service enrollment approach

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