The future of HR “We need to paint a clear picture of our culture, and explain what the candidate can expect when they join us,” says Kim Hiler. (Graphic by Chris Nicholls)

If a company puts its people first, then customers, then profitability, all areas will actually benefit in the end.

So says Kim Hiler, chief people officer at Intradiem, an Atlanta-based provider of intelligent automation solutions for contact center and back-office teams. In our latest in this series, Hiler shares how the pandemic has likely forever changed organizations, and with that, the human resources function – and other recent trends for HR leaders to consider.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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