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Toy men looking at dotted lines on paper Individualized guidance has the potential to remedy benefits fatigue, helping people not only to avoid the snarls of congestion on a busy road but get the most value out of the journey. (Image: Shutterstock)

When are many benefits too many?

The COVID-19 pandemic has been an unplanned — an unprecedented — catalyst for expanding employer health benefits. The stresses on employees’ mental and physical health and family well-being exposed by the pandemic’s disruptions placed a historic demand on employer’s to address new and intensified needs. Triggered by issues associated with illness and isolation, self-insured employers and human resources teams responded to that demand with an urgent buildout of benefits, from telehealth to home-care services to companion care. As the sudden withdrawal from social life soared, so did the need for help.

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