Brain in head outline A modern mental health package should be “human-centered, inclusive, flexible and focused on supporting people at every stage across the mental health spectrum.”

The COVID-19 pandemic has had a significant impact on employee benefits, and one area of major change is mental health. Industry observers notice two major factors affecting mental health benefits: a surge in demand by employees who seem to have moved past the traditional stigma around seeking mental health services, and the embrace of telehealth options as a way to treat mental health issues.

Those two changes have resulted in an explosion of technology and vendors in the mental health benefits space, with new companies jostling to offer a range of convenient services such as in-person and remote counseling, coaching, text-focused therapy, video programming, and self-help resources. With an ongoing shortage of mental health professionals in some areas, many of the services promise quick access to therapists.

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