hand with phone and graphics Despite the shift, the rapid adoption of web conferencing that took place at the start of the pandemic has leveled off to some degree. (Photo: Shutterstock)

If you have kids, you already know it: they don’t use email. It’s about as high-tech as that rotary phone in the back of your closet. But communications is not only changing at the street level; it’s changing at the business level too.

Spiceworks Ziff Davis surveyed 1,000 IT workers in North America and Europe and discovered that 51% of them prefer real-time business chat apps over email. Analog voice mail usage is also dropping from 52% adoption rate in 2019 to 43% over the last three-year period.

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