Virtual health care concept, smartphone with medical icons With these new virtual health care models comes the need to educate providers and health care staff on how to leverage virtual tools effectively and confidently.

Over the last several years, health plans and systems have been exploring the use of virtual care and telehealth and their roles in care delivery. The COVID-19 pandemic served as a catalyst for the expansion and uptake of telehealth and virtual care for office visits and outpatient care, which rose from less than 1% utilization in 2019 to more than 50% at the height of the pandemic in 2020.

Now, as the pandemic stabilizes, virtual care visits have declined significantly and have largely stabilized at about 10% of health care visits. While this remains considerably higher than pre-pandemic use, a question remains: Will the use of virtual care and telehealth subside, or will it continue to be a significant component of how we deliver care?

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