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U.S. health care consumers continue to struggle paying for medical care, even when they have received a cost estimate for a procedure in advance. Oftentimes, that estimate is either unexpectedly high, or flat-out inaccurate. And generally, the estimates are inaccurate on the low side.

A survey of nearly 2,500 U.S. health care consumers by PYMNTS.com offered more proof that this remains a barrier to consumer trust of the health care system. PYMNTS.com, a provider of data, news and insights on innovation in payments and the payment-related, conducted the survey to learn how many respondents fell into the unexpectedly high and inaccurate estimate category, and what the outcome for them was in the aftermath.

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