closeup of pharmacist offering receipt (Photo: Shutterstock)

The past two years have seen a range of developments in how patients obtain medical care, with pandemic pressures inciting an explosion in telehealth and home delivery services. Now, new research from J.D. Power suggests that what patients look for in pharmacies is evolving, too. Their 2022 "US Pharmacy Study" of over 12,000 people showed that customers increasingly want health and wellness services to be offered at their pharmacies.

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