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The past two years have seen a range of developments in how patients obtain medical care, with pandemic pressures inciting an explosion in telehealth and home delivery services. Now, new research from J.D. Power suggests that what patients look for in pharmacies is evolving, too. Their 2022 "US Pharmacy Study" of over 12,000 people showed that customers increasingly want health and wellness services to be offered at their pharmacies.
The survey found that customers who obtain health and wellness services from their pharmacies were more likely to be loyal to their pharmacy than those who looked elsewhere for these services. For those who hoped their pharmacy expanded into the health and wellness sector, the study suggests the most in-demand services include vision and hearing tests as well as physical exams and routine blood testing.
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