According to a Forrester report on Sales Efficiencies and Effectiveness, 54% of sellers are willing to spend their own money on technology to help them do their jobs. This is a wake-up call for insurance carriers to revisit the tools and technology they have in place for their sales force. Using AI and ML technologies can significantly assist with advisor's confidence, mental health and overall job satisfaction by streamlining:

Repeatable tasks: AI can automate all those activities that are necessary but drains an advisor's time. Activities, notes, and summaries can be tracked, and a prospective customer can be routed to the most appropriate advisor to improve the chances of conversion.
Processes and playbooks: Various processes can be converted into playbooks through AI and ML, standardizing and creating easy workflows. So, advisors get insight into what they need to do next for a successful engagement. Imagine tips on best practices, or a winning behavior by another successful advisor that worked recently.
Strategy: Data arms advisors with the best knowledge available on the types of products they sell and can nudge them towards taking the right action at the right time.
Ongoing assisting and coaching: AI-based tools can play the role of an assistant and coach by recommending next steps, best-fit products, or actions towards fulfilling customer expectations.

Cutting the noise and focusing on growth

Armed with intelligent actionable insights, and with repeatable, painstaking activity taken off of their plates, advisors can focus on their core competence thereby improving the quality of engagement with customers and subsequently their job satisfaction. This leads to optimized employee and customer experiences and results in best actions and invigorated teams.

Instant Insights /

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