Credit: Zoran Pucarevic/

The human resources profession has reached a crossroads where it needs to shift its focus from processes to people.

“HR leaders get into the profession because they want to make a difference,” says Helen Armstrong, CEO and founder of Silvercloud HR. “Unfortunately, paperwork and administration too often get in the way of that. So it’s not surprising HR leaders feel more exasperated than ever. Thanks to automation, analytics, self-service and more, people leaders have a bigger opportunity than ever to finally swap the spreadsheets for strategy and rediscover why they got into HR in the first place — to make a difference.”

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