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The way we work has drastically changed. From pre-pandemic in-person work to fully remote and now hybrid schedules, businesses have continuously adapted to the environments and circumstances around them and looked for ways to best serve their business goals and their employees. 2023 will be no different.

As we look to the new year, business leaders need to continue innovating to better compete and understand the employee experience. This innovation includes realizing when something isn't working and fueling a negative culture – such as surveilling your workforce – and pivoting. How do leaders make these decisions and understand what it takes to create a positive culture and employee experience? They can start by implementing and evaluating the two ends of this spectrum while building the 2023 annual operating plan.

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