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Just 1 in 4 North American employers considers itself effective at both managing and paying for performance.

“Employers have their work cut out to raise the bar on their performance-management programs,” says Amy Sung, work and rewards global growth leader for WTW. “Many recognize that their programs have not kept up with the changes due to the pandemic and tight labor market, yet they have not taken action. Ideally, employers will reshape their programs to correspond with new work styles and employee career aspirations and provide a better employee experience.”

WTW recently surveyed more than 800 global organizations about workplace performance management and compensation issues. Among the findings:

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