The primary changes respondents have made or are planning to make to their vendor partnerships include:

Wellbeing programs/services: Among respondents that offer wellbeing programs and services, more than half of respondents (55%) are planning to make changes over the next two years. More than one in 10 (12%) made changes in 2022.
Point solutions for clinical conditions: Among respondents that offer point solutions for clinical conditions, 42% are planning to make changes to their point solutions for clinical conditions such as diabetes, musculoskeletal disease, maternity, and fertility over the next two years. Almost one in four respondents (24%) made changes in 2022.
Mental health solutions: Among employers that provide mental health solutions, more than a third of respondents (37%) are planning to make changes to their mental health solutions, including employee assistance programs and other clinical and pharmacy solutions, over the next two years. Almost one in four employers (24%) made changes in 2022.
Navigation and advocacy programs: Among employers that have navigation and advocacy programs, 40% are planning to make changes to their navigation and advocacy programs, including clinical guidance and expert medical opinion. Twelve percent made changes in 2022.
Digital platforms: Among respondents with digital platforms, 43% are planning to make changes to their digital platforms, including digital hubs and health information portals. Fewer than 10% of respondents made changes in 2022.

"The level of employer activity to enhance their health and wellbeing vendor portfolios supports the notion that employees now want vendors as part of a competitive benefit package," Stubblefield told BenefitsPRO. "The wider use and acceptance of vendors has led to new expectations, however. Employers now seek vendors that can do more, such as supporting a broader range of needs, delivering newer innovation, guaranteeing cost savings, and integrating well with existing programs."

Instant Insights /

9 in 10 employers plan to change health and wellbeing vendors in 2023 or 2024

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