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Sally knew something was wrong, and she felt like her cardiologist wasn’t taking her concerns seriously — even when she passed out. So Sally did something she had never done before and sought a second opinion from a specialist outside of the Denver area, where she lives.

She was able to do so from the comfort of home through an organization that specializes in virtual second opinions (VSOs), providing remote access to expert physicians. Specialists reviewed the results of Sally’s existing tests and concluded she needed a cardiac catheterization. Unfortunately, her local cardiologist “literally ignored the second opinion,” Sally said.

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