The conversation around the rise of powerful AI technology, like ChatGPT, has been hard to miss these past few months. And for benefits leaders and consultants, this has brought an interesting conversation on the impact of tech-forward benefits solutions to the forefront. How can these advancements in technology change the way we approach employee benefits?

Today's employers still struggle to increase the utilization of resources in their benefits package, and many think technology alone can solve these inefficiencies. But there is an interesting balance here – while it's evident that many traditional benefit models aren't built for scale or efficiency, technology cannot replace the human touch these concierge and coach-based solutions offer. Especially when it comes to care-based solutions such as caregiver support.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

  • Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.