The COVID-19 pandemic put into sharp focus the value of frontline workers — workers who must be physically present to do their jobs, and who interact directly with customers and the public. A new report on frontline workers finds that such workers, who make up a large part of the workforce overall, have complex needs and issues, including support, training, advancement opportunities, and others.

The report from analytics firm RedThread and workforce solutions company Axonify explored these issues in depth and found that just as frontline workers have a wide range of skills and roles, the challenges they face can vary greatly as well.

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