Conflict is never easy.  We can sometimes kid ourselves that when it comes to business, it's not personal.  But it is.  We aren't working with machines; we're working with people who have their own personalities, their own experiences, and their own aspirations.  

A reader reached out recently and said she was having issues with conflict management stemming from unclear roles and responsibilities between teams. She feels that her team has been left out of brainstorming and decision-making processes. As a result, this is causing the culture to become exclusive rather than inclusive.  

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