Conflict is never easy.  We can sometimes kid ourselves that when it comes to business, it’s not personal.  But it is.  We aren’t working with machines; we’re working with people who have their own personalities, their own experiences, and their own aspirations.  

A reader reached out recently and said she was having issues with conflict management stemming from unclear roles and responsibilities between teams. She feels that her team has been left out of brainstorming and decision-making processes. As a result, this is causing the culture to become exclusive rather than inclusive.  

The easy answer would be to write out the processes and shift the culture, but there are various factors, including size, that can complicate matters. So, how can you be a champion within your own firm?

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