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3 undervalued benefits of disruption every HR leader should know

The fear of disruption keeps HR leaders from meeting their benefits goals every year. A plan change that would ultimately benefit members may never see the light of day because lowering plan costs and improving the benefits package for the entire team gets less consideration than the calls that may come in the weeks after implementation.


You can implement changes your company needs by limiting risk, minimizing disruption, and safeguarding member health. Disruption occurs whenever a member wants to use an element of their benefit but faces a hurdle. In pharmacy benefits, that often means getting prior authorization for a drug or engaging in step therapy. These tactics are sometimes vilified, but you can reduce the negative impact with a focused, tailored approach.