When it comes to evaluating a new benefits administration platform, many benefits advisors, HR teams and CHROs tend to focus on the most obvious factors — the ones that their senior leadership and end users are most likely to care about. For example: cost, features, and ease of use. But, they often overlook another component that plays a critical role in the successful adoption of any new benefits administration solution: the implementation process. The results of getting granular insight into a vendor's implementation process can be crippling. 

When employers fail to make sure a technology vendor's implementation process is effective, efficient, and able to align with their teams and their organization, they — and you, as their benefits broker — run the risk of enduring costly mistakes and wasted resources (not to mention suffering the extra stress and pressure those challenges will cause the HR and IT teams). 

But, you can help make sure none of that happens. This article explains why getting clear answers to six important questions will help uncover a vendor's attitude toward the implementation process and the steps in their process that every HR leader and benefits advisor should be aware of.