(Credit: TippaPatt)

While many industries are figuring out how to adopt artificial intelligence technology into their operations, some are moving faster than others. Among the sectors slower to respond appear  to be internal communications and human resources.

Nearly three-quarters (71%) of organizations do not provide internal communicators guidance on when, where, or how to use AI, according to Gallagher's "2023/24 State of the Sector" report, which highlights internal communication and employee experience trends based on responses from more than 2,300 communication and HR leaders across more than 30 industries in 56 countries. What's more, 1 in 10 (13%) communicators aren't even sure if their organization uses AI.

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