Employer PBM satisfaction declines, yet outpaces insurers'

By Allison Bell

News November 10, 2026 at 04:37 PM

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What You Need To Know

About 142 of the 250 PBM customer survey participants were employers.
They rated satisfaction with PBM regulatory compliance 4.4 on a 5-point scale.
They rated satisfaction with access to data 3.5 on a 5-point scale.

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