The Broker Innovation Lab celebrates brokers and other benefits stakeholders who have embraced the changing marketplace to position themselves and their business for future success
Bob Dylan hit the nail on the head when he sang, The times, they are a-changin. Even though that was written decades ago, it still applies, especially to todays workforce. And brokers need to adapt if they want to survive.
Exchanges must provide purchasers with unique solutions without bombarding them with too many choices. Consumers want to feel empowered; not overwhelmed.