{
  "author": {
    "name": "Tim Eyre",
    "webUrl": "/author/profile/tim-eyre/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2021/04/23/how-insurers-can-improve-through-contact-center-innovations/",
        "title": "How insurers can improve through contact center innovations",
        "byline": "Tim Eyre",
        "kicker": "",
        "prettyDate": "April 23, 2021",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.benefitspro.com/contrib/content/uploads/sites/412/2021/04/AdobeStock_213729072-1.jpg",
          "width": "750",
          "height": "500"
        },
        "authors": [
          {
            "webUrl": "/author/profile/tim-eyre/",
            "name": "Tim Eyre"
          }
        ],
        "kickerNode": [],
        "summary": "While some insurers are leveraging technology to improve the digital customer experience, many providers are losing business by clinging to archaic business practices that no longer meet customers' expectations.",
        "body": null
      }
    ]
  }
}