Core and Group Health

When Diana Miller moved from Colombia to the United States, she was seeking opportunity and success. She has carried that same perspective and drive into her role as a benefits advisor. 

"One of the most significant communication pitfalls is the disconnect that occurs between what HR assumes employees know about their benefit options and what they actually know, says Jocelyn Meyers.

Instead of conducting an investigation into each bill for medical expenses submitted by insureds, the insurer employs a Medical Bill Audit system designed to reduce the amount USAA pays for health care claims.

The American Medical Association passed a resolution supporting coverage for "evidence-based treatment of obesity, including FDA-approved medications without exclusions," which puts pressure on insurers and employers.

Congress is considering legislation that would equalize payments for certain services regardless of where they are provided, but for now, patients need to have doctors send the order to a commercial lab like Labcorp or Quest.

One in five said they already have gotten the new vaccine that became available in September, with an additional 28% saying they definitely or probably will do so.