Employer-Paid

"[AI] can allow our people to not be bogged down in the junk and to allow them to invest in the client experience," Ben Conner said.

As sharply rising health care premiums eat into workers' pay, young, healthy professionals are rejecting employer-sponsored insurance. Instead, they're going without coverage or finding cheaper options, saying they can't afford to be on the company plan.

Underscoring these concerns, nearly half of insured adults (46%) say that lowering out-of-pocket costs is the change they'd most like to see to their health insurance.

Regulators are facing pressure to act in the growing disagreement over claims-data requirements.

The health insurer is also ending individual exchange plan sales and spending more on severance costs.

Self-insured employers want ideas about how to hold benefits costs down.