X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

As this is written, it is the interminable period of time before the Super Bowl, and those of us who are sports fans have doubtless heard the truism “defense wins championships.” As I pondered this, it came to me that there is a defensive side to selling benefits, one we might overlook as we arm our offense with products, services, and PowerPoint presentations.

The defensive side is managing to retain and build on our current client base. This is not just a matter of delivering renewals. Defensive thinking starts with a strategy for client management and continuing development. Elements of a customer management strategy might include:

Complete your profile to continue reading and get FREE access to BenefitsPRO.com, part of your ALM digital membership.

Your access to unlimited BenefitsPRO.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical BenefitsPRO.com information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

Already have an account?

 

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.