National Customer Service Week is the first full week of October, and every year I ask myself why just one week? Shouldn't we deliver great customer service all year long?

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This year, in honor of Customer Service Week, I've pulled together 20 quick tips to improve your customer service experience:

  • Manage first impressions. They set the tone.
  • Manage last impressions. They create "lasting" impressions.
  • Show up on time. Being late is a sign of disrespect to the people waiting.
  • Always do your best. Your clients expect it.
  • Smile. It's better than a frown or an expression of apathy.
  • Be accountable. Don't blame others; accept responsibility.
  • Take ownership. If a problem comes your way, own it, even if it is not your department.
  • Follow through. If you have to pass a problem on to someone else, circle back with the customer to make sure it has been resolved.
  • Show up early. Stay late.

See also: 4 ways to connect with small business clients

  • Do more than is expected.
  • Under-promise and over-deliver.
  • Be proactive.
  • Build rapport.
  • Aim for perfection, even if it is not achievable.
  • Be responsive. If there is a problem, respond quickly.
  • Communicate. Return calls quickly.
  • Care! Don't just act like you care. Really care!
  • Be enthusiastic.
  • Mind your manners. Always say thank you.

 

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Shep Hyken is a professional speaker and best-selling author. For more information on Shep's speaking presentations, email [email protected] or go to www.hyken.com.

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