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Ah, the perils of managing the open enrollment “experience.” There’s almost no way a human resources department can win. Many employees spend less than a quarter hour on their deliberations, and then they choose the same plan as the year before. Part of the reason, employees complain, is that their company doesn’t do a good job of educating them about the contents of the benefits package.

Now comes a study from PlanSource, a vendor of benefits plans services, that found the traditional piles-of-papers-to-read method is the bunk. More than half of the 900 or so working adults in the survey said the paper method was “a waste of time,” and 70 percent said they’d much rather go through the process online.

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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