Dental and vision plans offered by UnitedHealthcare scored the highest on a customer satisfaction survey conducted by J.D Power and Associates. The survey measured satisfaction based upon coverage, cost, communication, customer service and reimbursement, and analyzed responses from more than 5,600 vision and dental plan members.
UnitedHealthcare had the highest cumulative score for its dental plan with 753 points and its vision plan with 732 points. Total possible points were 1,000. The survey was J.D. Power's first attempt to rank dental plans according to customer satisfaction.
Here are the scores of the top dental plan providers, according to the survey:
|- UnitedHealthcare—753
- Aetna—734;
- Humana—728;
- Cigna—726;
- Metlife—705;
- Guardian—699;
- United Concordia—695.
The average dental score was 723, J.D. Power said.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
