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Nearly three-quarters of P&C agents said online direct sales were putting pressure on pricing. Photo by Getty Images.

Neither innovation nor chasing new business rank high on the list of priorities for independent property and casualty insurance agents, a study from Accenture reveals. The majority of these agents focus on servicing existing customers even though they are increasingly aware that competition from online direct sales threatens their book of business.

Dan Cook

BenefitsPRO

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