They look for technology and service. If third-party administrators don't get those from retirement service providers, they're not happy campers.
That's according to Chatham Partners' fourth annual TPA Satisfaction and Needs Assessment Study, which also found that just 60 percent of TPAs are very satisfied with their primary retirement service provider and gave them a score of 7 or 6 (out of a possible 7) for overall satisfaction.
Now the bad news: 13 percent are "very dissatisfied" with their service provider and rated them at just a 3 or below.
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.