They look for technology and service. If third-party administrators don't get those from retirement service providers, they're not happy campers.
That's according to Chatham Partners' fourth annual TPA Satisfaction and Needs Assessment Study, which also found that just 60 percent of TPAs are very satisfied with their primary retirement service provider and gave them a score of 7 or 6 (out of a possible 7) for overall satisfaction.
Now the bad news: 13 percent are "very dissatisfied" with their service provider and rated them at just a 3 or below.
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