AI in diagnostics isn’t exactly a favorite idea of boomers; 74 percent are worried it might provide an incorrect diagnosis that could be used over a doctor’s recommendation. (Photo: iStock)

They may do most of their communicating with doctors and other health care professionals by phone, but a study shows nearly three-quarters of patients want their health care provider to use tools such as web portals, live chat/instant message or two-way video.

Related: Health care executives focusing on ‘no regret’ strategies

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