Medicaid recipients are more satisfied with their coverage than individuals who are enrolled in commercial health plans, according to the J.D. Power 2017 Managed Medicaid Special Report.
The Costa Mesa, Calif. firm surveyed 2,145 managed Medicaid health plan members, and found that overall satisfaction with managed Medicaid organizations was reported as 784 out of a possible 1,000 — 78 points higher than commercial health plan member satisfaction as measured by the J.D. Power 2017 Member Health Plan Study.SM
The most important factor for enrollees in managed Medicaid health plans is the ability to choose from a variety of providers, according to the survey. The number one factor shaping the experiences of those in commercially insured plans is the type of coverage and benefits they are able to receive.
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Katie Kuehner-Hebert
Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
