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Medicaid recipients more satisfied than those enrolled in commercial health plans

Medicaid recipients are more satisfied with their coverage than individuals who are enrolled in commercial health plans, according to the J.D. Power 2017 Managed Medicaid Special Report.

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Medicaid health plan members report overall satisfaction with managed Medicaid organizations, according to J.D. Powers. (Photo of Pres. Johnson signing Medicaid into law,1965: AP)

Medicaid recipients are more satisfied with their coverage than individuals who are enrolled in commercial health plans, according to the J.D. Power 2017 Managed Medicaid Special Report. 

The Costa Mesa, Calif. firm surveyed 2,145 managed Medicaid health plan members, and found that overall satisfaction with managed Medicaid organizations was reported as 784 out of a possible 1,000 — 78 points higher than commercial health plan member satisfaction as measured by the J.D. Power 2017 Member Health Plan Study.SM 

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Katie Kuehner-Hebert

Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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