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CCIIO has developed a five-part test for deciding whether a consumer might have a valid complaint about a sham enrollment. (Photo: Shutterstock)

The federal agency in charge of HealthCare.gov is quietly preparing for the 2018 open enrollment period — and responding to complaints that agents and brokers may have pushed some consumers into 2017 health coverage without their permission.

The Center for Consumer Information and Insurance Oversight (CCIIO) talked about its procedures for handling sham enrollment reports in a collection of slidedecks posted on a private technical assistance website earlier this week.

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