“World-class” human resource departments are more efficient andeffective than their peers -- they may spend more on technology, but their overall costs are smallerin large part because they require fewer staff, and they tend tomake less errors, according to The Hackett Group’s report,“Raising the World-Class Bar in HR Through DigitalTransformation.”
Those HR organizations in the top quartile in effectiveness andefficiency, deemed “world-class” by Hackett,spend 25 percent less than the typical HR department listed in thereport’s peer group, and the best require 30 percent fewer staff. Atypical company with $10 billion in revenue could potentially saveas much as $15 million annual if they were to attain “world-classperformance.”
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Katie Kuehner-Hebert
Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
