Among the top benefits of telehealth cited by respondents was patient convenience. (Photo: Shutterstock)

Most health care organizations and providers intend to grow the use of telehealth programs — in light of the positive results they’ve already experienced — although some do have concerns about reimbursement and other possible limitations. According to a study from KLAS Research and the College of Healthcare Information Management Executives, the majority of health care organizations surveyed say they plan to either expand the number of specialties served or expand patient access to providers using telehealth systems.

Among the top benefits cited by respondents was patient convenience, which is a good sign for telehealth, since if patients don’t use it, its growth will be limited. However, there certainly wasn’t uniform optimism about the system. Questions about cost, reimbursement, available technology, value, the patient experience and integration were also raised.

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