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Human resources often comes poorly equipped to handle serious workplace harassment claims. (Image: Shutterstock)

In an ideal world, anyone who experiences harassment at work would head directly to the human resource department. That’s where a sensitive, well-trained professional would conduct an “immediate and impartial” investigation followed by “appropriate action to remediate or prevent the prohibited conduct from continuing,” in the procedural language preferred by the Society for Human Resource Management, a national trade group.

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