Technology, workplace flexibility and increased awareness of generational differences continued to be important issues for HR professionals and brokers in 2017. The rapid pace of change in technological tools, mixed with dramatically different work styles among the various age groups in today’s workforce, present ongoing challenges for those involved with managing employee benefits.

In addition, the customization of benefits continues to offer greater options to both employers and employees. With many Americans now enrolled in some form of health savings account (HSA) arrangement, the use of voluntary benefits, which can help protect against unexpected costs, has been a growing trend, as well.

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